About Remote Year

Remote Year is a fast-growing global startup that focuses on changing peoples' stories and lives through community-based travel. Remote Year curates communities of interesting professionals, entrepreneurs, and freelancers from across the globe to travel on Retreats and 1, 4, or 12 month Work & Travel programs together. 93% of our customers report having a positive experience, and we are proud to continue to try to improve that number. As a brand, we believe that remote work is critical to a healthy work environment, and that travel while working remotely can lead to innovation, leadership, and growth.

For the moment, we are looking for Program Leaders to join us for various programs starting the first quarter of 2022. If this timeframe works for you, please feel free to read on and apply. We'd love to hear from you! If you would be available to start sooner than this, please let us know also.

We will be reviewing all applications by the start of September, with any first round interviews to follow shortly after. Please make sure you have applied by Friday 26th August to be considered for the start of 2022.

      Why work with us?

      • We offer a competitive compensation. As a Program Leader, RY covers:
        • Return flight at start & end of program from / to home destination
        • Flights from city to city with the RY community
        • All accommodation while away
        • Experiences & activities with the group
        • Local phone SIM & credit for each city
        • Travel & Medical Insurance
        • A monthly stipend + variable bonus
      • You will work fully remote. Like on our programs, the world is your office. Choose your base or next location
      • You will join a diverse, globally distributed team, passionate about everything "remote"
      • You will have the opportunity to join our programs


      About the Role
      You naturally create an environment where everyone feels welcome and included. You seek to understand before making judgements. You're known for keeping a pulse on the people around you and regulating your own energy to be high/low energy as needed for the group.
      You pay attention to the little details and make others feel special.

      You’re passionate about creating life-changing, transformative experiences for others. You love travel and learning more about other cultures and places.

      You don’t mind wearing multiple hats in the work you do. Whether it’s operational work that has you organizing and planning on the computer or spending hours talking to people to understand them, you thrive.


      Responsibilities

      The Program Leader is the face of Remote Year to all of our participants (“Remotes”) and the voice of the customer to Remote Year. They have the largest impact on the overall customer experience by creating value through community, support and connection to culture and local experience through their partnership with the city team.

      Responsibilities include and are not limited to:

      • The Program Leader is responsible for leading all communication channels with the group throughout the course of the program and serving as primary support/point of contact to resolve any requests, issues, etc.
      • The Program Leader sets expectations with the group and provides the framework for what their Remote Year experience will look like throughout their program.
      • The Program Leader designs and curates community events throughout the course of the month to drive relationship building, professional development and personal growth amongst Remotes.
      • The Program Leader embodies Remote Year’s mission, values, and Code of Conduct, leading by example to create a transformative experience for their Remotes.
      • The Program Leader collaborates with City Teams, Onboarding, and other RY Staff to ensure Remotes’ needs are being met and that we are providing a valuable customer experience.
      • The Program Leader keeps a pulse on all of the members of their community and adjusts programming to ensure the environment is an inclusive one.
      • The Program Leader captures insights about the customer and experience and feeds it back to cross-functional teams at Remote Year.
      • The Program Leader actively promotes increased lifetime value per customer through Marketplace upsells and program repeats.

      Qualifications

      • Community management and engagement experience
      • Event planning and organization experience
      • Strong empathy, emotional intelligence and relationship building skills
      • Effective communicator and good attention to detail
      • Flexibility and ability to creatively solve problems in the moment
      • Conflict resolution skills
      • Customer support, travel, and hospitality experience
      • Champion for Diversity, Equity & Inclusion
      • Excellent English speaking ability and knowledge of another language is a plus
      • Tourism experience preferred
      • Experience working remotely

      Diversity & Inclusion Commitment:

      Remote Year is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees to show up authentically and an inclusive and diverse travel environment for all of our participants to practice global empathy.