Remote Year is a program for global professionals that travel for a year with interesting people while working remotely (12 cities, 12 months). Remote Year organizes accommodations, shared workspace, travel, and events in each city for the group.
Experience Managers are ultimately responsible for the Remote Year experience in their city. They serve as the face of the program for all groups that come to the city, coordinate programming and on the ground customer support, and assist with logistics.
Be the face of Remote Year in your city
Interact with Remotes in group and individual settings on a daily basis
Provide opportunities for Remotes find, plan, and connect in as many ways as possible
Effectively communicate your local knowledge through existing RY tools and individual and group in person interactions
Design and execute local programming to provide a platform for unique, locally immersive experiences in your city
Design month long programming event calendars for each community’s monthlong stay in your city that creates opportunities for Remotes to
Connect with local people and professionals
Try something in their growth zone (a new experience)
Experience the city in a unique, local way they wouldn’t have without your expertise, experience, and connections
Showcase their own skills and learn new skills and perspectives from others
Execute all events flawlessly including comprehensive communications to partners, vendors, and Remotes, precise budgeting, and seamless logistics.
Provide on the ground support on sensitive and/or urgent matters
Respond swiftly and appropriately to all types of issues and emergencies: medical, legal, interpersonal, etc
Be on call 24/7 for support where and when needed from logistical issues to medical and other emergencies
Work in tandem/support the Ops Lead
Support the city operations manager with tasks such as monthly transitions of groups and some pre-arrival logistics
Should be from Marrakech or have lived there for at least 2 years
Speaks great Arabic and English and has strong communication skills (verbal + written). Being able to communicate in French is a plus.
Tourism and/or customer service experience
Event Planning experience
Local knowledge / network of reliable and experienced contacts
Passion for our mission – we need to get every potential employee excited about the unique way that we are changing the world, and you are the front
Passion for travel – all team members share a common passion for traveling and learning more about the world through first hand experiences
Ownership – we don’t like micromanaging. We expect dedication and ownership
Organization skills – great time management skills, ability to multitask
Interpersonal skills - this role is responsible for quickly conveying the Remote Year brand and experience to potential Remotes (customers)